Posted on: July 8, 2025 by Editorial Staff - Page Views: 22
Modified on: July 8, 2025
If you’ve ever visited a website and saw a little bubble pop up saying, “Hi! Need help?”—you’ve already experienced the power of live chat. That tiny widget has the power to convert hesitant visitors into loyal customers. And when it comes to Wix websites, adding live chat isn’t just possible—it’s a game-changer.
Let’s face it, Wix is a great tool. It’s flexible, beginner-friendly, and lets you launch a decent-looking website in an afternoon (or two coffees). But here’s the thing: having a website without live chat today is like running a shop with no staff at the counter. People come in, look around, and leave—no one to greet them, no one to close the sale.
Ready to level up your Wix site with live chat? Grab your mouse. Let’s do this.
First off, let’s talk about why live chat matters so much. You could argue that contact forms and email support still get the job done. But here’s the twist: speed kills. Or in this case, the lack of speed kills your conversions.
Visitors want answers. Now. Not tomorrow. Not when you finally check your inbox after a weekend BBQ.
According to a report by Forrester, customers who use live chat are 2.8 times more likely to convert. That’s not a small bump—it’s a rocket boost.
Here’s a quick list of what live chat brings to your Wix website:
Instant communication: Kill the wait time. Solve problems on the spot.
Human connection: Real-time interaction feels more personal.
Increased sales: Engage hesitant buyers and answer last-minute questions.
Customer satisfaction: Solve issues quickly = happy customers.
Competitive edge: Many Wix sites don’t have chat. Be the standout.
So now that we’ve convinced you it’s awesome, let’s walk through how to add it to your Wix site. No fluff. Just action.
There are dozens of chat tools out there, and honestly, some of them feel like they were built in 2006 and never updated. You want a modern, clean, reliable solution.
Wix does offer a built-in chat solution—Wix Chat. But it’s not for everyone. If you want more advanced features, integrations, or AI automation, you’ll want to explore third-party options.
Make a list of must-haves:
Do you want chatbots?
Do you want the option to connect via mobile?
Are you planning to scale?
If yes to any of the above, you’ll likely want something a bit more flexible than Wix Chat.
Spoiler alert: We’ll talk about EasyChatDesk later. Stick around.
Depending on which chat provider you choose, you’ll either:
Add an app from the Wix App Market
OR
Copy a JavaScript snippet to insert manually
Apps are easy, but manual code gives you more control. Especially if you want to use a tool outside of Wix’s ecosystem. Personally, I like having control. Also, it makes me feel like a wizard.
If you’re using a Wix App:
Head to your Wix Dashboard.
Go to App Market.
Search for your preferred chat provider.
Click Add to Site and follow the install wizard.
Done. Simple. It’s like ordering pizza online.
If you’re using a custom code snippet:
In the Wix Editor, go to Settings > Custom Code.
Click Add Custom Code.
Paste the JavaScript snippet (usually found in your chat provider’s dashboard).
Choose All Pages and load it in the Body – End.
Hit Apply.
And just like that, you’ve added chat magic to your website.
This is where most people drop the ball. They install chat, but then forget to test it. Or worse—they never reply.
Turn your live chat on. Test it from your phone. Send yourself a few messages. Make sure notifications are working.
Also—don’t write robotic greetings like “Hello valued customer.” This isn’t a court hearing. Be human. Try something like:
“Hey there 👋 Got any questions? I’m right here.”
Be friendly, not formal. And for heaven’s sake, reply fast.
Here’s where we go a little deeper. Maybe you don’t just want chat. Maybe you want ticketing. Maybe you want a chatbot that handles FAQs while you sleep. Maybe—just maybe—you want an actual customer support system, not just a bubble.
Enter EasyChatDesk.
I’ve tried a few live chat tools. Some were bloated, some were slow, and one of them crashed my site—don’t ask. Then I found EasyChatDesk.
Let me tell you what makes it work:
Live Chat: Real-time messaging, fast, smooth, and not clunky.
AI Chatbot: Answer common questions instantly (even when you’re out walking your dog).
CRM Ticketing: Turn chats into support tickets. Track them like a pro.
Custom Widgets: Add your brand, colors, and style. No cookie-cutter nonsense.
Mobile-Friendly: Looks great on phones and tablets.
Free Plan: Yep. You can try it without paying a cent. No tricks.
And yes, it works flawlessly with Wix.
You just grab your EasyChatDesk widget code and paste it into the Custom Code section of your Wix site. Done in 2 minutes.
Oh, and the support? It’s not some vague overseas team that responds in 48 hours. You get actual help. From humans. Who respond fast. Rare these days.
Let’s sprinkle in some wisdom here:
Use pre-written messages to save time. Like “Hi! Thanks for reaching out. I’ll be with you in a sec.”
Respond fast. Chat is not email. 2-minute response = gold.
Enable notifications on mobile. You don’t want to miss messages while you’re out grabbing tacos.
Track your chat performance. Tools like EasyChatDesk show you stats like response time and chat volume.
And here’s one extra tip: don’t ignore emojis. They’re the universal language of friendliness. 😄
Adding live chat to your Wix website isn’t hard. But skipping it? That’s a missed opportunity. In today’s world, people expect to talk to brands the same way they talk to friends—instantly and casually.
By now, you’ve seen just how easy it is to integrate a chat tool, whether it’s via the Wix App Market or a custom code snippet. You’ve also met EasyChatDesk—the tool that does way more than just chat. It helps you actually manage support like a pro.
Don’t leave your visitors hanging. Add chat. Talk to them. Win them over.
And hey—if you ever get stuck, I know a pretty awesome tool called EasyChatDesk that’s got your back.
Now go add that chat bubble. Your future customers are already typing.
Last tip: don’t try live chatting with your cat. It never works.