Frequently asked questions

Paste one JavaScript snippet before the closing </body> tag, or install our WordPress plugin. The widget appears instantly and is configured from your dashboard.

No. You can start a 15-day free trial without a credit card and upgrade anytime from your dashboard.

Most teams are live in under five minutes — add the snippet, set a greeting, invite your agents and you're chatting.

A live chat widget, an AI chatbot, a help desk ticketing system, custom forms and connectors for Shopify, WooCommerce, WordPress, Slack and Zapier.

The AI chatbot is included from the Professional plan and above, trained on your help docs, FAQs and past tickets.

Yes. Convert any chat or email into a ticket in one click, with the full conversation history attached.

Yes. The widget and AI chatbot support 55+ languages and can reply in the customer's language automatically.

Pricing is per active agent. You can add or remove agents anytime; changes pro-rate on monthly plans and adjust at renewal on yearly plans.

Yes. Switch plans anytime from Billing. Yearly plans apply the discount on the next cycle.

Yes — see our lifetime unlimited access offer for a one-time payment with unlimited agents and chat history.

We're GDPR-ready with data processing agreements, EU data residency options, and tools to export or delete user data.

Enterprise plans include dedicated infrastructure, SSO/SAML, priority SLAs and on-prem or dedicated hosting options.