1. Introduction

Welcome to EasyChatDesk. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live chat widget and CRM ticketing services (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us directly, such as:

• Account Information: Name, email address, phone number, and other details you provide when creating an account or updating your profile.
• Communication Data: Messages and chat logs from interactions with users through our Service.
• Payment Information: Billing details and payment history if you subscribe to our paid services.

2.2 Usage Data

We automatically collect information about your use of the Service, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Log Data: Details about your interactions with our Service, such as timestamps, pages viewed, and features used.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and collect information about your activity on our Service.

2.3 Third-Party Data

We may receive information about you from third parties, such as:

• Social Media: If you interact with our Service through social media platforms, we may collect information from your social media profile.
• Business Partners: Information provided by our partners for account management and customer support.

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Operate and Manage the Service: Process transactions, manage accounts, and provide customer support.
• Improve Our Service: Analyze usage patterns and enhance functionality and user experience.

3.2 Communication

We may use your contact information to:

• Send Notifications: Update you about changes to our Service, important notices, and promotional offers.
• Respond to Inquiries: Address your questions, comments, and support requests.

3.3 Legal Compliance

We may use your information to:

• Comply with Laws: Fulfill legal obligations and respond to lawful requests and legal processes.
• Protect Rights: Enforce our Terms of Use and protect our rights, privacy, safety, or property, and those of others.

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers who perform functions on our behalf, such as payment processors, data analytics services, and customer support.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any changes to the ownership or use of your information.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as to meet national security or law enforcement requirements.

4.4 With Your Consent

We may share your information with third parties if you have given us explicit consent to do so.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and applicable legal requirements.

7. Your Choices

7.1 Access and Update

You may access, correct, or update your personal information by logging into your account or contacting us directly.

7.2 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in those messages.

7.3 Data Deletion

You may request the deletion of your personal information by contacting us. We will process such requests in accordance with applicable laws and regulations.

8. Children’s Privacy

The Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and stored in servers located outside of your country. By using the Service, you consent to the transfer of your information to other countries that may not have the same data protection laws as your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of the Service after changes are made constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

EasyChatDesk
Email: [email protected]