Privacy Policy

Last updated: June 1, 2026

This Privacy Policy explains how EasyChatDesk ("we", "us") collects, uses, and protects information when you use our website and customer support platform (the "Service"). By using the Service you agree to the practices described here.

Information we collect

We collect information you provide directly (such as your name, email, and company when you sign up or contact us), information collected automatically (such as IP address, device, browser, and pages visited), and conversation data processed on behalf of our customers through the live chat widget, AI chatbot, and ticketing system.

How we use information

  • To provide, operate, and improve the Service.
  • To respond to enquiries and provide customer support.
  • To send service updates and, with consent, marketing communications.
  • To detect, prevent, and address security and fraud issues.
  • To comply with legal obligations.

Data processing & GDPR

When you use EasyChatDesk to support your own customers, you are the data controller and we act as a data processor on your behalf. We offer Data Processing Agreements (DPAs), EU data residency options, and tools to export or delete personal data on request.

Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings.

Data sharing

We do not sell your personal data. We share data only with trusted sub-processors that help us deliver the Service (such as hosting and analytics providers), under appropriate contractual safeguards, and where required by law.

Data retention & security

We retain personal data for as long as your account is active or as needed to provide the Service and meet legal obligations. We apply industry-standard technical and organisational measures to protect data, including encryption in transit and access controls.

Your rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected].

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

Contact

Questions about this policy? Email us at [email protected].