Best Live Chat Plugins for Shopify and WooCommerce

Live chat plugins are essential tools for e-commerce businesses, especially for platforms like Shopify and WooCommerce. These tools allow you to engage directly with customers, answer their queries in real time, and provide personalized support that can significantly boost sales and customer satisfaction.

But with so many live chat plugins available, which ones are the best for Shopify and WooCommerce? Here’s a breakdown of the top live chat plugins you should consider, including features, benefits, and why they stand out.

1. EasyChatDesk

EasyChatDesk is a comprehensive live chat solution designed to meet the needs of modern e-commerce businesses. With features like real-time chat, AI-powered chatbots, and CRM ticketing integration, EasyChatDesk enables Shopify and WooCommerce store owners to streamline customer support and enhance user experience.

Key Features:

AI Chatbots: Automatically handle common queries like order tracking and product availability.
Omnichannel Support: Manage chats from multiple platforms, including social media and email, in one dashboard.
CRM Integration: Keep track of customer interactions and history for personalized responses.
Customization: Tailor the widget to match your brand’s aesthetics.
Provides a wordpress live chat plugin

Why Choose EasyChatDesk?
EasyChatDesk offers scalability and robust features that make it ideal for growing businesses. Whether you’re handling a small store or a high-traffic e-commerce site, this plugin ensures seamless support. Read more here about the top features of a CRM ticketing system for your website.

2. Tidio

Tidio is a user-friendly live chat plugin compatible with Shopify and WooCommerce. Its intuitive interface and AI chatbot capabilities make it a popular choice for e-commerce businesses.

Key Features:

Customizable Chat Widget: Easily match your chat widget to your store’s design.
Chatbot Templates: Pre-built chatbots for tasks like collecting emails and answering FAQs.
Mobile App: Stay connected with customers on the go.

Why Choose Tidio?
Tidio is perfect for small to medium-sized businesses looking for an affordable yet feature-rich live chat solution.

3. LiveChat

LiveChat is a premium live chat plugin that focuses on delivering a polished customer support experience. Its extensive integrations and advanced reporting tools make it a standout option for Shopify and WooCommerce users.

Key Features:

Rich Messaging: Share images, product recommendations, and more directly in the chat.
Team Collaboration: Seamlessly transfer chats between agents for efficient support.
Analytics: Measure customer satisfaction and agent performance.

Why Choose LiveChat?
LiveChat is ideal for businesses that prioritize data-driven decisions and a premium user experience.

4. Zendesk Chat

Zendesk Chat is part of the Zendesk suite, offering powerful customer service tools for e-commerce businesses. It integrates seamlessly with Shopify and WooCommerce, providing real-time communication with customers.

Key Features:

Chat Triggers: Automatically engage visitors based on their behavior, such as time spent on a page.
Agent Dashboards: Monitor multiple chats and customer history in a single view.
Omnichannel Integration: Connect with customers across email, social media, and chat.

Why Choose Zendesk Chat?
If your store already uses Zendesk for customer support, adding Zendesk Chat provides a unified support experience.

5. HubSpot Live Chat

HubSpot Live Chat is part of the HubSpot CRM platform, making it a strong contender for WooCommerce and Shopify users who want to integrate customer communication with their CRM.

Key Features:

Free Version Available: Access basic features without cost.
CRM Integration: Sync all chat data with your HubSpot CRM for a complete view of customer interactions.
Chatbots: Automate repetitive tasks and qualify leads with ease.

Why Choose HubSpot Live Chat?
For businesses focused on lead generation and CRM integration, HubSpot Live Chat offers a seamless solution.

6. Crisp

Crisp is a live chat plugin that excels in providing a customer-centric experience. With features like co-browsing and video calls, Crisp takes customer engagement to the next level.

Key Features:

Co-Browsing: Help customers navigate your site in real-time.
Shared Inbox: Manage customer interactions across multiple channels in one place.
Knowledge Base Integration: Provide instant answers with integrated self-service options.

Why Choose Crisp?
Crisp is a great choice for businesses that want to offer personalized, high-touch customer support.

7. Chatra

Chatra is a straightforward live chat plugin that focuses on team collaboration and real-time customer support. Its simplicity and affordability make it popular among small e-commerce businesses.

Key Features:

Group Chats: Collaborate with teammates during live chats.
Offline Messages: Capture customer inquiries even when your team is unavailable.
Typing Insights: See what customers are typing before they hit send.

Why Choose Chatra?
Chatra is an excellent option for businesses just starting with live chat and looking for an easy-to-use solution.

8. Gorgias

Gorgias is specifically designed for e-commerce, making it a powerful tool for Shopify and WooCommerce store owners. It offers advanced automation and deep integration with e-commerce platforms.

Key Features:

E-commerce Focus: Manage order queries, refunds, and cancellations directly in the chat.
Macros: Save time with pre-written responses for common issues.
Social Media Integration: Respond to Facebook and Instagram messages within the platform.

Why Choose Gorgias?
If you’re looking for a live chat tool built with e-commerce in mind, Gorgias delivers unmatched functionality.

Choosing the Right Plugin for Your Store

When selecting a live chat plugin for Shopify or WooCommerce, consider your store’s size, customer support needs, and budget. Features like automation, omnichannel support, and CRM integration are critical for growing businesses.

Why EasyChatDesk Stands Out

While all the plugins mentioned above have unique strengths, EasyChatDesk combines the best features into a single, scalable solution. Whether you’re managing a small boutique or a high-traffic e-commerce site, EasyChatDesk offers everything you need to deliver exceptional customer support.

From AI-powered chatbots to omnichannel integration, EasyChatDesk ensures your team can handle customer queries efficiently, even during peak sales periods. Experience the difference EasyChatDesk can make for your Shopify or WooCommerce store. Visit EasyChatDesk pricing page to learn more and get started today.