How to add live chat to a Shopify website

Introduction

Adding live chat to your Shopify website can enhance customer service, improve engagement, and increase sales. In this guide, we will walk you through the steps required to integrate live chat software with your Shopify store. And also provide the best live chat software for your shopify website.

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Why Add Live Chat to Your Shopify Website?

Live chat is a powerful tool for online stores, offering instant communication between you and your customers. Here’s why you should consider adding it:

• Instant customer support
• Boost in conversion rates
• Improved user experience
• Real-time visitor tracking

Step-by-Step Guide to Adding Live Chat to Shopify

Step 1: Choose a Live Chat Software

Select the right live chat platform for your Shopify website. Some popular options include:

• Intercom
• Tawk.to
• Zendesk Chat
• LiveChat

Step 2: Create an Account with the Live Chat Provider

Once you’ve chosen your software, sign up for an account. This usually requires providing basic details like your email and store information.

Step 3: Generate the Live Chat Code

Most live chat platforms provide a script or HTML code that needs to be added to your website. You’ll find this code in your account dashboard under installation instructions.

Step 4: Add the Live Chat Code to Shopify

Follow these steps to add the code to your Shopify website:

1. Log into your Shopify admin panel.
2. Go to Online Store > Themes.
3. Click on Actions next to your active theme, and choose Edit Code.
4. Locate the theme.liquid file under Layout and open it.
5. Paste the live chat code just before the closing </body> tag.
6. Click Save to apply the changes.

Step 5: Customize the Live Chat Widget

Most live chat solutions allow customization of the chat widget to match your branding. You can adjust colors, text, and placement to suit your website’s design.

Step 6: Test the Live Chat on Your Shopify Store

After installation, it’s important to test the chat to ensure it’s working correctly. Visit your Shopify store in incognito mode and initiate a chat to confirm functionality.

Best Practices for Using Live Chat on Shopify

Respond Promptly

Make sure to respond to customer inquiries as quickly as possible. Quick responses improve customer satisfaction and increase the likelihood of conversions.

Set Up Automated Responses

Many live chat platforms allow you to set up automated greetings and responses. Use this feature to engage customers when agents are unavailable.

Monitor Chat Analytics

Review chat performance metrics such as response time, customer satisfaction, and chat duration. This will help you optimize your customer service strategies.

Conclusion

Adding live chat to your Shopify website is a simple yet effective way to enhance customer interaction and boost your store’s performance. By following this guide, you can easily integrate live chat and start providing real-time support to your visitors.

Can you add a chatbot to Shopify?

Yes of course you can add a chat bot to your shopify website, and you should do that. Because it increases the conversions, the leads and of course more sales in your e-commerce website. So not only you can do using various tools, like easychatdesk, but you should also do it, because a chat bot can interact with your customers using AI, and create sales and leads while you sleep.

How do I add a chat button or Messenger chat on Shopify?

You need to signup to a live chat tool or software, like easychatdesk and get the chat button code, place it on your website as shown in this article, and you are ready to go.