Terms and Conditions

Effective Date: 1 Jan 2024
Last Updated: 2 Oct 2025

Welcome to EasyChatDesk, a customer support platform that provides businesses with tools such as live chat widgets, AI-powered chatbots, helpdesk ticketing systems, analytics, and other customer communication features (collectively referred to as the “Service”).

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and EasyChatDesk (“Company,” “we,” “our,” or “us”) regarding your access to and use of the Service. Please read these Terms carefully before using EasyChatDesk. By accessing, installing, or using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.


1. Eligibility and Acceptance

To use EasyChatDesk, you must be at least 18 years old or the age of legal majority in your jurisdiction. By creating an account or using the Service, you represent and warrant that you have the legal capacity and authority to enter into these Terms. If you are using the Service on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case the term “you” shall refer to that entity.

By continuing to use EasyChatDesk, you accept and agree to be bound by these Terms and our Privacy Policy, which governs the collection and processing of your personal information. You also acknowledge that your use of the Service may be subject to additional guidelines, policies, or rules that we may publish from time to time.


2. Account Registration and Security

To access certain features of the Service, you are required to register for an account. When creating an account, you agree to provide accurate, complete, and current information. You further agree to update such information promptly if it changes.

You are responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account with unauthorized individuals or use another user’s account without permission. You agree to notify us immediately of any unauthorized use, suspected breach of security, or compromise of your account.

We reserve the right to suspend or terminate your account if we believe that you have provided false information, violated these Terms, or engaged in fraudulent or abusive activities.


3. Scope of Services

EasyChatDesk provides a suite of customer communication and support tools, which may include but are not limited to:

  1. Live Chat Widget – a real-time communication tool that can be embedded on your website or application to allow direct interaction with your customers.

  2. AI Chatbots – automated conversational agents designed to answer common customer questions, provide assistance, and support customer engagement using artificial intelligence.

  3. Helpdesk and Ticketing – a centralized system to manage customer inquiries, assign tickets to support agents, track issue resolution, and maintain communication history.

  4. CRM and Customer Management Features – options to record, manage, and analyze customer interactions for improved service delivery.

  5. Analytics and Reporting – features that provide insights into customer conversations, response times, and agent performance.

  6. Integrations with Third-Party Services – optional connections to external platforms, such as payment processors, social media, and messaging tools.

We reserve the right to modify, update, suspend, or discontinue any feature or part of the Service at our discretion and without prior notice.


4. Acceptable Use Policy

You agree to use EasyChatDesk only in compliance with applicable laws and regulations. In particular, you must not:

Violation of this Acceptable Use Policy may result in the suspension or termination of your account, as well as potential legal action.


5. Subscriptions, Payments, and Refunds

Some features of EasyChatDesk are offered on a paid subscription basis.

Failure to pay fees when due may result in suspension or termination of your access to the Service.


6. Data Ownership and Privacy

You retain ownership of all data, content, and information that you or your customers transmit through EasyChatDesk. By using the Service, you grant us a limited, worldwide, non-exclusive license to host, store, process, and transmit your data solely for the purpose of operating and improving the Service.

We take data privacy seriously. Our handling of personal information is governed by our Privacy Policy. However, you are solely responsible for ensuring compliance with data protection laws (including GDPR, CCPA, or other applicable regulations) regarding your customers’ data.

You acknowledge and agree that we may store and process your data on servers located in different jurisdictions, which may not have the same level of data protection as your home country.


7. Intellectual Property Rights

All rights, titles, and interests in and to the Service, including but not limited to software, code, design, text, graphics, logos, and trademarks, are and shall remain the exclusive property of EasyChatDesk and its licensors.

You may not reproduce, distribute, modify, or create derivative works of the Service without our prior written permission. Unauthorized use of our intellectual property may result in legal action.


8. Third-Party Services

EasyChatDesk may integrate or allow connections with third-party services such as payment gateways, messaging platforms, or artificial intelligence providers. You acknowledge that your use of such third-party services is subject to their respective terms and privacy policies.

We are not responsible for any third-party services, their functionality, or the consequences of your use of them.


9. Availability and Service Interruptions

We strive to ensure that the Service is available without interruption. However, we cannot guarantee continuous or error-free operation.

Service interruptions may occur due to maintenance, updates, or circumstances beyond our control (such as internet outages or force majeure events). We are not liable for any damages or losses caused by temporary unavailability of the Service.


10. Termination of Service

We may suspend or terminate your account immediately if:

Upon termination, you lose the right to access or use the Service. Certain provisions of these Terms, including intellectual property, liability, and indemnification, will survive termination.


11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory.

We make no representations or warranties regarding:

You use EasyChatDesk at your own risk.


12. Limitation of Liability

To the fullest extent permitted by law, EasyChatDesk and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service.

Our total liability for any claim relating to the Service shall not exceed the amount you paid to us in the twelve months preceding the claim.


13. Indemnification

You agree to indemnify, defend, and hold harmless EasyChatDesk and its affiliates, officers, and employees from and against any claims, damages, liabilities, costs, or expenses arising out of:


14. Changes to the Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect when posted on our website, with the “Last Updated” date revised accordingly.

Your continued use of the Service following the posting of changes constitutes your acceptance of the updated Terms.


15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed under the laws of [Insert Country/State]. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [Insert Jurisdiction].

Before initiating formal legal proceedings, you agree to attempt to resolve disputes with us informally.


16. Entire Agreement

These Terms constitute the entire agreement between you and EasyChatDesk with respect to your use of the Service and supersede any prior agreements or understandings.


17. Contact Information

If you have any questions regarding these Terms, please contact us at:

EasyChatDesk
sitemile srl
str vasile bideac 4A, Chitila, Romania
[email protected]
+40786944658