Support software for people who run the website themselves

The gap we are filling

If you run an online store, a SaaS product or a services business, the support software market gives you two bad options. At the top end, Zendesk, Intercom, Freshdesk and Gorgias sell genuinely powerful platforms — priced per agent, per resolution, and per module, with an onboarding process and a sales call attached. At the bottom end, free chat widgets give you a message box and very little else: no ticketing when the conversation outlives the session, no AI to cover the hours you are asleep, no connectors into the tools you already use.

Most website owners are stuck between the two. They have more support volume than a bare chat widget can handle and nothing like the budget or the headcount that an enterprise suite assumes. That is who EasyChatDesk is built for: 65+ businesses who wanted the whole stack — chat, bot, tickets, forms — without a procurement process.

What we actually do

One platform with five parts, all of which talk to each other by default rather than through an integration you have to configure:

Who EasyChatDesk is not for

We would rather lose the sale than lose the customer three months in. EasyChatDesk is probably the wrong choice if:

• Your procurement process requires a current SOC 2 Type II report or a signed BAA — we do not have either, and we say so on the security page.
• You need a hundred-seat contact centre with workforce management, call routing and a dedicated CSM. That is what the enterprise suites are genuinely good at.
• You want a chatbot with no human behind it at all. Our AI is built to deflect the repetitive questions and hand the rest to a person — if there is no person, it is the wrong shape of tool.

If you are somewhere between "the contact form is not coping" and "we need a real support desk", that is exactly the range we build for. See pricing, compare us against the tools you are probably evaluating, or ask us something directly.