A CRM ticketing system that keeps every request on track
Turn conversations into tickets in one click. Manage SLAs, priorities, statuses and assignees, automate with macros, and keep chat, email and social in a single team inbox.
Everything your support ops needs
One-click tickets
Convert any chat or email into a ticket with the full conversation history attached.
Shared team inbox
Chat, email-to-ticket and social channels on one timeline so nothing slips through.
SLAs & priorities
Set response and resolution targets, priorities and statuses. Get alerts before SLAs breach.
Macros & automation
One-click macros, assignment rules and triggers automate repetitive workflows.
Routing & collision
Round-robin, skills-based routing and collision detection keep work balanced and tidy.
Reporting & CSAT
Track first-response time, resolution rate and CSAT by agent, team and channel.
Never miss a message again
Every conversation is saved to your CRM and ticketing inbox. Reply from the dashboard or straight from email — your response syncs to the customer's thread automatically.
- Email-to-ticket with threading
- Tags, internal notes and @mentions
- Full, searchable customer history
Automate the busywork
Macros apply canned replies, set status, assign owners and add tags in one click. Triggers route and prioritise tickets automatically so your team focuses on solving problems.
- One-click macros
- Assignment and escalation rules
- CSAT surveys after resolution
Frequently asked questions
What is a CRM ticketing system?
It's a tool that captures customer requests from chat, email and social as trackable tickets, tied to a customer record, so your team can prioritise, assign, resolve and report on them in one place.
Is ticketing included on every plan?
Yes. A built-in ticketing system is available on all EasyChatDesk plans, with help desk features expanding on Business and Platinum.
Can I connect my support email?
Yes. Connect your support inbox and incoming emails become tickets automatically, with replies syncing back to the customer.
Does it integrate with my other tools?
It connects to Slack, Zapier, webhooks and our API so you can push tickets and events into your existing stack.
Run support on one platform
Live chat, AI chatbot and a CRM ticketing system — all in one inbox.
- Guided onboarding
- Scale-as-you-grow pricing
- 55+ languages
- 15-day free trial
- Cancel anytime