Your guests are booking at 2am from another time zone
Travel is the one industry where “we'll reply during office hours” is meaningless — your customers are, by definition, somewhere else. A chatbot that answers availability, cancellation and amenity questions instantly is the difference between a direct booking and a commission.
Support that fits how travel is actually booked
Answers the booking questions
Availability, rates, check-in times, cancellation policy, pets, parking, airport transfers — from your own content.
55+ languages
The single highest-value feature in travel. Guests ask in their own language and get answered in it.
Always the right time zone
Enquiries arrive around the clock from everywhere. Automated answers do not care what time it is where you are.
Wins direct bookings
Proactive triggers on rates and availability pages catch travellers before they go back to compare on an OTA.
Amendments handled properly
Date changes, special requests and cancellations become tracked tickets rather than a scattered email trail.
Answer from anywhere
Mobile apps, because in hospitality nobody running the property is sitting at a desk.
Every unanswered question is an OTA commission
A traveller on your own site is worth substantially more than the same traveller arriving through a booking platform. What sends them back to the platform is usually an unanswered detail — whether the room sleeps three, whether the cancellation is flexible, whether there is parking. Answer it in the moment and the booking stays direct.
- Instant answers on rates, availability and policy pages
- Proactive prompts at the point of hesitation
- Capture the enquiry when the answer needs a person
Volume spikes when you have least time to answer
Enquiry volume peaks precisely when the property is fullest and the team is busiest. Automating the repetitive questions means high season does not force a choice between answering the inbox and looking after the guests already in the building.
- Deflect repetitive pre-booking questions automatically
- Escalate group bookings and special requests to a person
- Post-booking questions handled without touching the phone
Frequently asked questions
How do hotels and travel businesses use chatbots?
Primarily for pre-booking questions — availability, rates, cancellation policy, amenities, transfers and location — and for post-booking amendments. The goal is usually to keep the booking direct rather than losing it to an online travel agency.
Does it handle multiple languages?
Yes, 55+, detected automatically. In travel this is the feature that pays for itself fastest, since a meaningful share of enquiries arrive in a language nobody on the team speaks.
Can it take a booking?
It answers questions and captures structured booking enquiries with dates, party size and requirements, then routes them to your team. Payment and inventory stay in your booking system.
What about cancellations and date changes?
The bot explains your policy accurately from your own content, and amendment requests convert into tracked tickets so nothing is lost between shifts.
Is it useful for tour operators and travel agencies as well as hotels?
Yes. The same pattern applies to any travel business where enquiries arrive around the clock in multiple languages and the repetitive questions crowd out the complex ones.
Answer travellers whenever they ask
Instant multilingual answers on availability and policy — and more bookings that stay direct.
- Guided onboarding
- Scale-as-you-grow pricing
- 55+ languages
- 15-day free trial
- Cancel anytime