An FAQ chatbot that people actually get answers from
Nobody reads the FAQ page. They ask the question anyway — and then wait. A chatbot trained on the same content answers in two seconds, which is the entire difference between a deflected question and a ticket.
Self-service that works on the first try
Trained on what you wrote
Help centre, FAQ page, policy pages, uploaded documents and past tickets. Answers come from your content, so they are correct.
Instant, every time
No queue, no business hours, no “we'll get back to you within 24 hours” for a question with a one-line answer.
Guardrails against invention
Confidence thresholds, restricted topics and fallback replies stop it improvising a refund policy you never offered.
Escalates cleanly
When it does not know, it says so and hands off to an agent with the full conversation rather than looping the customer.
Shows you the gaps
Every question it could not answer is a missing FAQ. The reporting hands you a content backlog ranked by demand.
55+ languages
Your FAQ page is in one language. The bot answers in whichever one the customer asked in.
The FAQ page was always the wrong format
A static FAQ asks the customer to scan twenty questions to find theirs, and phrases everything the way you would phrase it rather than the way they would. A chatbot lets them ask in their own words and matches to the right answer — same content, dramatically better hit rate.
- Natural-language matching instead of Ctrl+F
- One answer, not a page of them
- Follow-up questions handled in the same conversation
An FAQ that improves itself
The bot logs every question it could not answer. That list is the most honest content brief you will ever get — real customers, real wording, ranked by frequency. Add the answers and the deflection rate climbs on its own.
- Unanswered-question report with volumes
- Update the source content and the bot updates with it
- Measure deflection rate rather than guessing at it
Frequently asked questions
What is an FAQ chatbot?
A chatbot trained on your frequently asked questions and help content that answers customer questions in natural language, instead of making them search a static FAQ page. It resolves the repetitive queries automatically and passes anything else to a human.
How is it different from a search box on my help centre?
Search returns a list of articles and leaves the customer to find the sentence they need. An FAQ chatbot returns the answer itself, handles follow-up questions in context, and can escalate to a person when it falls short.
Will it make up answers?
It answers from the sources you give it, with configurable confidence thresholds and fallback replies. Set the guardrails and it will say it does not know rather than inventing something — which matters most for pricing, refunds and delivery promises.
How long does it take to set up?
Point it at your existing help pages and it trains on them — typically an afternoon rather than a project. The ongoing work is reviewing what it could not answer and filling the gaps.
What happens to questions it cannot answer?
It escalates to a live agent with the full conversation attached, and logs the question in your unanswered report so you can add the missing content.
Answer the same questions once
Train an FAQ chatbot on the content you already have and deflect the repetitive half of your inbox.
- Guided onboarding
- Scale-as-you-grow pricing
- 55+ languages
- 15-day free trial
- Cancel anytime