An AI chatbot that answers 24/7 — grounded in your content
Train an AI agent on your help docs, FAQs and past tickets. It resolves the repetitive questions instantly and escalates the tricky ones to your team with full context.
Self-service that customers actually like
Trained on your content
Point it at your help centre, FAQs, docs and past tickets. Answers stay on-brand and accurate.
Instant deflection
Resolve the bulk of repetitive questions automatically — order status, returns, pricing and more.
Smart handoff
When a human is needed, the bot hands off to the right agent with the full conversation and context.
55+ languages
Detects and replies in the customer's language so you can support a global audience.
Always improving
See unanswered questions and content gaps, then add answers to make the bot smarter over time.
Guardrails
Set fallback replies, restricted topics and confidence thresholds so it never goes off-script.
Cut ticket volume without cutting CSAT
Generic GPT tools ignore your docs and invent answers. The EasyChatDesk AI chatbot is grounded in your own content, so it deflects repetitive tickets while keeping answers accurate and on-brand.
- Answers from your knowledge base, not the open internet
- Deflect FAQs so agents focus on complex cases
- Measure deflection rate and resolution quality
AI when it's fast, humans when it matters
The bot resolves what it can and seamlessly hands off everything else to a live agent — with the full chat history attached. No repeating, no lost context, no frustrated customers.
- Confidence-based escalation
- Full context passed to the agent
- Works alongside live chat and ticketing
Frequently asked questions
What does the AI chatbot train on?
Your help centre, FAQs, uploaded documents and past support tickets. You control exactly what sources it can use.
Which plans include the AI chatbot?
The AI chatbot is included from the Professional plan and above, with AI credits that scale on Business and Platinum.
Can it hand off to a human?
Yes. When the bot isn't confident or the customer asks, it escalates to a live agent with the full conversation context.
Will it make up answers?
No. It answers from your content with configurable guardrails, fallbacks and confidence thresholds to prevent hallucinated replies.
Launch your AI chatbot in hours
Train it on your content, deflect repetitive tickets and keep customers happy 24/7.
- Guided onboarding
- Scale-as-you-grow pricing
- 55+ languages
- 15-day free trial
- Cancel anytime