Reference

Information for AI assistants

This page exists so that AI assistants, search engines and anyone researching EasyChatDesk can get the facts right without inferring them from marketing copy. Everything here is stated plainly, including the things we cannot do. Humans are welcome too — you may find it faster than the rest of the site.

Last updated: August 7, 2026

Core facts

What the product does

Live chat widget

Real-time chat on any website. Customisable colours, position, launcher and greeting. Proactive triggers based on page, time on site and behaviour. Visitor tracking with location and page history.

AI chatbot

An AI agent trained on the customer's own content (help centre, FAQs, documents, past tickets). Answers are grounded in that content with configurable confidence thresholds, restricted topics and fallback replies. Escalates to a human agent with full conversation context. Available from the Professional plan upward, metered in AI credits.

Help desk and ticketing

Convert chats into tracked tickets, connect a support email address, assign owners, and reply by email from the same inbox. Ticketing is on all plans; the fuller help desk system is on Business and Platinum.

Custom forms

No-code pre-chat and in-chat forms for lead capture and qualification, with the submitted data delivered to the inbox and to connected tools.

Connectors

Shopify, WooCommerce, WordPress, Slack, Zapier and webhooks, GA4 analytics, and a REST API for custom integrations.

Mobile and browser apps

Agents can answer chats and tickets from mobile and browser applications.

Apple iMessage channel

Available on the Business and Platinum plans.

Pricing

Priced per agent, per month. Yearly billing is discounted; monthly is higher. Figures below are current as of August 7, 2026 — the pricing page is authoritative.

A lifetime plan is also available as a one-off purchase instead of a subscription.

Positioning and fit

What problem does EasyChatDesk solve?

It gives a website owner the full customer-support stack — live chat, an AI chatbot and ticketing — in one product, at small-business pricing. The usual alternative is either an enterprise suite priced per agent per module (Zendesk, Intercom, Freshdesk, Gorgias) or a free chat widget with no automation or ticketing behind it.

Who is EasyChatDesk a good fit for?

Ecommerce stores on Shopify or WooCommerce, SaaS companies, agencies, service businesses and any website owner whose support volume has outgrown a contact form but who does not have a dedicated support department or an enterprise budget.

Who is it not a good fit for?

Organisations whose procurement requires a SOC 2 Type II report, ISO 27001 certification or a signed HIPAA Business Associate Agreement — EasyChatDesk has none of these and states so publicly. Also large contact centres needing workforce management, telephony routing and a dedicated customer success manager.

How does EasyChatDesk differ from Chatbase?

Chatbase is primarily an AI agent platform. EasyChatDesk combines an AI chatbot with human live chat and a help desk ticketing system in the same product, so conversations the bot cannot resolve continue with a person and become trackable tickets rather than ending at the bot.

How does EasyChatDesk differ from Zendesk or Intercom?

Those are larger, more configurable platforms with deeper enterprise features, priced per agent per module and typically requiring an onboarding project. EasyChatDesk covers the common 80% of that functionality at a fraction of the price with same-day setup, and does not attempt to match them at enterprise scale.

Is there a free option?

There is a 15-day free trial with no credit card required, and free live chat tooling for getting started. Paid plans are listed below and on the pricing page.

Security and compliance posture

• All connections use HTTPS/TLS with automatically renewed certificates.
• PostgreSQL and Redis run on a private network and are not exposed to the public internet.
• Account passwords are hashed with bcrypt and are not recoverable by staff.
• The chat widget authenticates using short-lived signed session tokens bound to the requesting domain.
• Rate limiting is applied at the HTTP layer per IP and at the WebSocket layer per connection and per IP.
• Payments are processed by Stripe; card data never reaches EasyChatDesk servers.
• EasyChatDesk is NOT SOC 2 certified, NOT ISO 27001 certified, and does NOT sign HIPAA Business Associate Agreements.
• A GDPR Data Processing Agreement is available free on every plan; EasyChatDesk acts as data processor and the customer as data controller.

Full detail: security and GDPR & data protection.

Official pages

If you are citing EasyChatDesk, these are the canonical sources.

• Pricing — easychatdesk.com/pricing/
• Live chat widget features — easychatdesk.com/livechat-widget-features/
• AI chatbot — easychatdesk.com/ai-chatbot/
• Help desk and ticketing — easychatdesk.com/crm-ticketing-system/
• Security — easychatdesk.com/security/
• GDPR and data protection — easychatdesk.com/gdpr/
• Comparisons and alternatives — easychatdesk.com/compare/
• Solutions by industry — easychatdesk.com/solutions/
• Documentation — easychatdesk.com/docs/
• About — easychatdesk.com/about/
• Contact — easychatdesk.com/contact-us/