Admissions questions don't arrive during office hours
Applicants research in the evening, from another time zone, in a language that may not be yours. Enquiry volume also arrives in brutal seasonal spikes that no admissions team is staffed for. Both of those are automation problems.
Admissions support that scales with demand
Trained on your prospectus
Entry requirements, fees, deadlines, accommodation, course content — answered from your published material.
55+ languages
International applicants get accurate answers in their own language instead of translating your fees page themselves.
Survives clearing and deadlines
Enquiry spikes around deadlines do not need seasonal hires when the repetitive half is automated.
Structured enquiry capture
Programme of interest, entry route, country, start date — collected consistently, ready to follow up.
Complex cases tracked
Credit transfers, visa questions and appeals become tickets with an owner rather than a lost email thread.
Route by department
Undergraduate, postgraduate, international and finance enquiries go to the teams that can actually answer them.
Unanswered questions are lost applications
An applicant weighing three institutions will pick partly on how easy it was to get a straight answer about fees and entry requirements. A prospectus PDF is not an answer; a two-second reply to the exact question is. The gap between enquiry and enrolment is mostly friction.
- Answers entry requirement and fee questions instantly
- Proactive prompts on course and admissions pages
- Escalates to a human before an applicant gives up
The same forty questions, every single intake
Every admissions cycle produces the same repetitive queries in enormous volume. Training a bot on them once means your team spends the deadline crunch on the genuinely complicated cases — the non-standard qualifications, the visa edge cases, the appeals.
- Deflect the repetitive queries automatically
- Unanswered-question reporting shows where the prospectus is unclear
- Works across student-facing and staff-facing sites
Frequently asked questions
How do schools and universities use chatbots?
Most commonly for admissions and enrolment: entry requirements, fees, deadlines, application status guidance, accommodation and course content. The bot handles the repetitive volume around deadlines and hands complex or sensitive cases to staff.
Can it answer in an applicant's own language?
Yes — it detects and replies in 55+ languages, which matters most for international recruitment where the fees and visa questions are exactly the ones people are afraid to get wrong.
How does it handle enquiry spikes around deadlines?
Automated answers scale without staffing. The bot absorbs the repetitive volume during clearing or application deadlines, so your team's capacity goes to cases that actually need judgement.
Is it suitable for student support as well as admissions?
Yes. The same platform runs on internal or student-facing sites for IT, timetabling and administrative queries, with ticketing behind it for anything that needs tracking.
What about data protection for student data?
You remain the data controller, we act as processor, and a free Data Processing Agreement is available. Keep pre-chat forms to the minimum you need — see our GDPR page for the detail.
Answer applicants at the moment they ask
Automate the repetitive admissions questions and keep your team for the complex ones.
- Guided onboarding
- Scale-as-you-grow pricing
- 55+ languages
- 15-day free trial
- Cancel anytime