A Shopify chatbot that kills “where is my order?”
Between half and three quarters of ecommerce support tickets are the same handful of questions. An AI chatbot trained on your policies and product pages answers them instantly, at 2am, in the customer's language.
Built for the questions a store actually gets
Answers WISMO instantly
Order status, shipping times, tracking and delivery windows — resolved in the chat instead of becoming a ticket.
Returns and refunds
Trained on your actual returns policy, so customers get the real answer rather than a link to a page they will not read.
Recovers abandoned carts
Proactive triggers open a conversation when a shopper stalls on checkout — the cheapest cart recovery you will run.
Sits on your theme
One snippet in theme.liquid. Works with Dawn, Debut and every premium theme, and survives theme updates.
Handoff with context
When the bot cannot help, a live agent picks up with the full transcript and the customer's browsing history attached.
Sell in every market
55+ languages detected automatically — useful the moment you switch on Shopify Markets.
Deflect the repetitive half of your inbox
Ecommerce support volume is dominated by a short list: where is my order, can I change the address, what is your returns window, does this fit. None of them need a human. Train the bot once on your policies and product data and the queue stops filling up with them.
- Grounded in your own policy pages — no invented refund windows
- Escalates anything it is not confident about
- See exactly which questions it could not answer, and fix the gap
A chatbot that sells, not just deflects
The same conversation that answers a sizing question can recommend the right variant, surface a bundle or catch a hesitating shopper before they close the tab. Pre-sale chat is a conversion tool that happens to also do support.
- Proactive triggers on checkout, pricing and high-intent pages
- Product recommendations from your catalogue
- Captures the email address before the visitor leaves
Frequently asked questions
How do I add a chatbot to my Shopify store?
Paste the EasyChatDesk snippet into your theme's theme.liquid file just before the closing </body> tag, or add it through a custom pixel or script manager app. It takes a couple of minutes and survives theme updates if you place it in the layout file.
Can the chatbot look up a customer's order?
It answers order-related questions from the policies and data you train it on, and hands off to a live agent with full context for anything account-specific. Connect Shopify through our connectors to bring store data into the conversation.
Will it slow down my store?
No. The widget loads asynchronously from a CDN after your page content, so it does not affect Largest Contentful Paint or your Shopify speed score in any meaningful way.
Does it work with Shopify Plus?
Yes. The install is identical, and there is no per-store limit on the higher plans.
How is this different from Shopify Inbox?
Shopify Inbox is live chat with basic automated replies. EasyChatDesk adds an AI chatbot trained on your content, a full ticketing system for conversations that outlive the chat session, custom forms and connectors beyond Shopify.
Put a chatbot on your Shopify store
Answer WISMO automatically, recover carts and hand the hard ones to a human.
- Guided onboarding
- Scale-as-you-grow pricing
- 55+ languages
- 15-day free trial
- Cancel anytime