AI & Automation May 28, 2026
What Is an AI Chatbot? A Beginner's Guide
What is an AI chatbot? A plain-English beginner's guide to how AI chatbots work, what they cost, and how to use one for customer support in 2026.
Read moreThe EasyChatDesk blog
Guides, comparisons and playbooks on live chat, AI chatbots, help desk ticketing and customer support.
RoundupsGuidesAlternativesLive ChatHelp DeskUse CasesAI & ChatbotsComparisonCustomer SupportAI & AutomationCRM & TicketingEcommerceTicketing
Customer Support May 28, 2026
What Is Omnichannel Customer Support?
Omnichannel customer support unifies live chat, email, social and more into one conversation. Learn what it is, why it matters, and how to set it up.
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Comparison May 28, 2026
Intercom vs Crisp: Which Is Better in 2026?
Intercom vs Crisp compared on pricing, live chat, AI, automation and channels. See which messaging tool fits your team — plus a lighter, cheaper alternative.
Read more Comparison May 28, 2026
Zendesk vs Gorgias: Which Support Tool Wins in 2026?
Zendesk vs Gorgias compared on pricing, ecommerce depth, AI, automation and live chat. See which support platform fits your team — plus a lighter alternative.
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Help Desk May 26, 2026
Help Desk vs Service Desk: What's the Difference?
Help desk vs service desk: a help desk fixes issues fast, a service desk manages IT services end to end. Learn the differences and which one your team needs.
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AI & Automation May 26, 2026
How to Add a Chatbot to Your Website
Learn how to add a chatbot to your website in minutes — no coding needed. A step-by-step guide to installing, training and launching an AI chatbot in 2026.
Read more Customer Support May 25, 2026
Canned Responses: Examples and Best Practices
Canned responses save agents time and keep replies consistent. Get copy-paste canned response examples, best practices, and tips to personalise saved replies.
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Customer Support May 25, 2026
Customer Support for Startups: A Practical Guide
A practical guide to customer support for startups — set up live chat, automation and ticketing on a small team and budget without sacrificing quality.
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Live Chat May 24, 2026
Free Live Chat for Blogger: How to Add It
Learn how to add free live chat to a Blogger blog. Paste one snippet to install a fast chat widget and AI chatbot in minutes so readers can reach you instantly.
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Use Cases May 24, 2026
Live Chat for Real Estate: Capture More Leads
Live chat for real estate helps agents and brokerages capture more leads, answer property questions instantly, and book viewings before competitors do.
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Live Chat May 22, 2026
How to Add Live Chat to a Shopify Website
A step-by-step guide on how to add live chat to a Shopify website. Install a fast chat widget and AI chatbot in minutes to boost sales and support shoppers.
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Ecommerce May 22, 2026
How to Reduce Cart Abandonment With Live Chat
Learn how to reduce cart abandonment with live chat — proactive triggers, instant answers and checkout support that recover sales before shoppers leave.
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AI & Automation May 22, 2026
Rule-Based vs AI Chatbots: What's the Difference?
Rule-based vs AI chatbots compared: how each works, their pros and cons, costs, and when to choose which for customer support. A clear breakdown for 2026.
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Help Desk May 22, 2026
What Is a Shared Inbox and Why Your Team Needs One
A shared inbox lets your whole team manage support email from one place. Learn how a shared inbox works, its benefits, and when to upgrade to a help desk.
Read more Help Desk May 22, 2026
What Is a Help Desk? Definition and How It Works
A help desk is the central system your team uses to capture, organise and resolve customer requests. Learn what a help desk is, how it works, and key features.
Read moreShowing 121–135 of 140 articles
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