Live Chat Jun 2, 2026
15 Live Chat Best Practices for Support Teams
15 live chat best practices to cut response times, raise CSAT, and convert more visitors — covering greetings, tone, routing, AI, and follow-up.
Read moreThe EasyChatDesk blog
Guides, comparisons and playbooks on live chat, AI chatbots, help desk ticketing and customer support.
RoundupsCustomer SupportLive ChatAI & AutomationUse CasesHelp DeskCRM & TicketingComparisonAlternativesEcommerceTicketing
AI & Automation Jun 2, 2026
IT Helpdesk Chatbot: Automate Internal Support
An IT helpdesk chatbot automates internal support — password resets, how-tos, ticket triage — 24/7 in 55+ languages. Use cases and how to deploy.
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Help Desk Jun 2, 2026
What Is an SLA in Customer Support?
An SLA sets clear targets for how fast you respond and resolve support tickets. Learn what an SLA is, common types, examples, and how to set and track one.
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Help Desk Jun 2, 2026
What Is Ticket Resolution? Meaning and Best Practices
Ticket resolution is the process of fully solving a support request and closing it. Learn what ticket resolution means, key metrics, and best practices to improve it.
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Comparison Jun 2, 2026
Zendesk vs Tidio: Which Chat & Support Tool Wins in 2026?
Zendesk vs Tidio compared on pricing, live chat, AI chatbots, automation and reporting. See which support tool fits your team — plus a lighter alternative.
Read more CRM & Ticketing May 31, 2026
Metrics to Track CRM Ticketing Performance
The essential metrics to track CRM ticketing performance — first response time, resolution rate, CSAT, backlog and more, plus how to act on each KPI.
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Help Desk May 30, 2026
CRM vs Ticketing System: Key Differences
CRM vs ticketing system: a CRM tracks relationships, a ticketing system tracks requests. Learn the key differences, when to use each, and why teams combine them.
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Customer Support May 30, 2026
How to Build a Customer Knowledge Base
Learn how to build a customer knowledge base that deflects tickets — structure, writing tips, must-have articles and how to power your AI chatbot with it.
Read more Help Desk May 30, 2026
Support Ticket Priority Levels Explained
Support ticket priority levels rank requests by impact and urgency. Learn the standard levels, examples, SLA targets and how to set them up the right way.
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Ticketing May 30, 2026
Tips for Managing Customer Support Tickets Efficiently
Practical tips for managing customer support tickets efficiently — triage, automation, SLAs and canned replies that cut resolution time and keep customers happy.
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Live Chat May 30, 2026
WooCommerce: Adding a Live Chat Widget to Your Store
A step-by-step guide to adding a live chat widget to your WooCommerce store. Install fast live chat plus an AI chatbot to convert more shoppers and cut support time.
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Comparison May 30, 2026
Zendesk vs Jira Service Management: Which Wins in 2026?
Zendesk vs Jira Service Management compared on pricing, ticketing, ITSM, live chat, AI and integrations. See which fits your team — plus a lighter alternative.
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Live Chat May 29, 2026
How Does Live Chat Work for Customer Service?
How does live chat work? Learn the flow from chat widget to agent inbox, how AI chatbots and ticketing fit in, and how to set it up on your site.
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Use Cases May 29, 2026
Live Chat for SaaS: Reduce Churn and Support Load
Live chat for SaaS reduces churn and support load by helping users in-app, answering questions instantly, and converting trials with an AI chatbot.
Read more Roundups May 28, 2026
10 Best Chat Widgets for Your Website in 2026
The 10 best chat widgets for your website in 2026 — compare live chat, AI chatbots, ticketing and pricing to pick the right messaging widget for your team and budget.
Read moreShowing 61–75 of 107 articles
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